At Lumiskin, we’re committed to providing premium European pharmacy skincare products with exceptional service. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

We ship globally (excluding some remote areas and parts of Asia) using reliable carriers to ensure your skincare products arrive safely.

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
    • Shipping Fee: $12.95
  • Free Shipping:
    • Available for orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch

Returns & Exchanges

We stand behind our premium skincare products. If you’re not completely satisfied, you may return eligible items within 15 days of receiving your order.

Return Eligibility

  • Items must be unused, in original packaging, and in the same condition as received
  • Proof of purchase (order number or receipt) required
  • Returns must be initiated within 15 days of delivery

Non-Returnable Items

Due to hygiene reasons, we cannot accept returns on:

  • Opened Cleansers and toners
  • Opened Eye care products
  • Opened Shampoo products

Unopened products in these categories may still be returned within the 15-day window.

How to Return an Item

  1. Contact Customer Service at [email protected] within 15 days of receiving your order
  2. Wait for Approval – We’ll review your request and send a Return Merchandise Authorization (RMA) number if approved
  3. Package Your Items – Securely pack the items in their original packaging with all accessories and documentation
  4. Ship Your Return to:
    Lumiskin Returns
    1263 Nutter Street
    Kansas City, US 64106

    We recommend using a trackable shipping service as you are responsible for return shipping costs.

  5. Wait for Processing – We’ll inspect your return and process your refund or exchange within 3-5 business days of receipt

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Lumiskin Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details of items to return/exchange:
– Product Name:
– Quantity:
– Reason for return/exchange: [For exchanges, specify replacement product]

I confirm that the items are unused and in their original packaging.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

  • Refunds processed within 3-5 business days after we receive and approve your return
  • Refund issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Allow 5-10 business days for the refund to appear on your statement
  • Original shipping costs are non-refundable unless the return is due to our error

Exchange Policy

To exchange an item:

  1. Follow the standard return process
  2. Clearly indicate in your email that you want an exchange and specify the replacement product
  3. You’ll be responsible for any price difference between items
  4. We’ll ship the replacement once we receive your return

Damaged or Incorrect Items

If you received damaged or incorrect items:

  • Contact us immediately at [email protected]
  • Include photos of the damaged/incorrect item and packaging
  • We’ll arrange a replacement or refund at no additional cost

International Returns

For returns outside the US:

  • Contact us before shipping your return as additional customs documentation may be required
  • We cannot accept returns shipped with duties unpaid

For any questions about our Shipping & Returns policy, please contact our customer service team at [email protected]. We’re here to ensure your complete satisfaction with our premium European pharmacy skincare products.