Last Updated: [Insert Date]

At Lumiskin (“we”, “us”, or “our”), we are committed to protecting your privacy while providing premium European pharmacy skincare products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lumiskinsale.com.

1. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information, and contact details.
  • Transaction Data: Details about payments to and from you, including card type (Visa, MasterCard, JCB) and transaction history.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website.
  • Usage Data: Information about how you use our website, products, and services, including the skincare categories you browse (Acne, shine and pores; Cleansers and toners; Day treatment; Eye care; Shampoo; Styling).
  • Marketing Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your orders of dermatologist-approved skincare products
  • To provide customer support and respond to inquiries sent to [email protected]
  • To ensure secure payment processing with bank-level encryption as described on our homepage
  • To manage our relationship with you, including notifying you about changes to our terms or privacy policy
  • To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
  • To deliver relevant website content and skincare product recommendations
  • To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

Legal Basis for Processing: We process your personal data when it is necessary for the performance of a contract (e.g., processing your payment and delivering your order), when we have your consent, or when it is in our legitimate interests (e.g., improving our services and preventing fraud).

3. Data Sharing and Disclosure

We may share your personal data with the following parties:

  • Payment Processors: To securely process your payments through Visa, MasterCard, JCB, and PayPal as described on our homepage
  • Shipping Providers: To deliver your orders to your location (excluding certain Asian and remote regions as noted on our site)
  • Service Providers: Including IT and system administration services, marketing agencies, and professional advisors
  • Regulatory Authorities: When required by law or to protect our legal rights

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not sell your personal data to third parties.

4. International Data Transfers

As a global business (excluding certain regions), we may transfer your personal data outside your country of residence, including to our operations in Kansas City, US. We ensure appropriate safeguards are in place for these transfers.

5. Data Security

We implement robust security measures to protect your data:

  • 256-bit SSL encryption on all payment pages
  • PCI compliance meeting the highest payment security standards
  • Tokenization ensuring your card details are never stored on our servers
  • 3D Secure authentication for additional card payment security
  • Regular security testing and vulnerability assessments

Despite these measures, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Transaction data is typically retained for 7 years for tax and accounting purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of incomplete or inaccurate data
  • Erasure: Request deletion of your personal data under certain circumstances
  • Restriction: Request restriction of processing of your personal data
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to processing of your personal data
  • Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before fulfilling your request.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and shopping cart contents
  • Understand how you interact with our skincare product categories
  • Analyze website traffic and improve user experience
  • Deliver targeted advertisements for our dermatologist-approved products

You can set your browser to refuse all or some browser cookies, but this may affect website functionality.

9. Third-Party Links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

10. Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect data relating to children.

11. Changes to This Policy

We may update this policy periodically. The “Last Updated” date at the top of this page indicates when it was last revised. We will notify you of significant changes through our website or email.

12. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at:

Lumiskin
1263 Nutter Street
Kansas City, US 64106
Email: [email protected]